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TL;DR: DeckDynastie delivers originally sealed TCG products EU-wide in 1–7 business days, offers a 14-day right of withdrawal, and accepts PayPal, card, Apple/Google Pay, and SEPA.
→ Shipping Information · → Right of Withdrawal · → Contact
Shipping Time & Costs by Country
| Country | Delivery Time | Shipping Costs |
|---|---|---|
| Germany | 1–3 Business Days | 4.95 € (free from 150 €) |
| Austria | 2–4 Business Days | 8.95 € |
| Netherlands | 2–4 Business Days | 8.95 € |
| Belgium | 2–4 Business Days | 9.95 € |
| France | 3–5 Business Days | 12.95 € |
| Italy | 4–6 Business Days | 14.95 € |
| Spain | 4–7 Business Days | 15.95 € |
| Switzerland | 4–7 Business Days | 19.95 € (plus customs) |
Accepted Payment Methods
| Payment Method | Type | Fee |
|---|---|---|
| PayPal | Wallet | free |
| Credit Card (Visa, Mastercard, Amex) | Card | free |
| Apple Pay / Google Pay | Mobile Wallet | free |
| SEPA Direct Debit | Bank Transfer | free |
Returns in 4 Steps
- Report withdrawal within 14 days via email to support@deckdynastie.com or via contact form.
- Receive a free DHL return label via email (DE only).
- Pack and return goods in their intact original seal – not re-sealed.
- Refund of the purchase price within 14 days of receipt of goods to the original payment method.
All Questions & Answers
How long does shipping take?
Standard shipping within Germany is a DHL delivery in 1–3 business days after payment receipt. EU-wide shipping takes 3–7 business days. Pre-orders are shipped on the official release date. Details and shipping costs can be found in our shipping information.
Which payment methods are accepted?
Accepted payment methods are PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, and SEPA direct debit. All payments are SSL-encrypted.
How does the return policy work?
The right of withdrawal is a 14-day return policy from receipt of goods. For authenticity reasons, sealed Booster Packs, Displays, and trading cards can only be returned in their intact original seal – not re-sealed. Returns are free for customers in Germany. The process: 1. Report withdrawal via email or contact form, 2. receive a free return label, 3. return goods in original packaging, 4. refund within 14 days.
Are all products original and sealed?
Yes. DeckDynastie is an authorized reseller and sources exclusively from official distributors and manufacturer partners. Every Booster Pack, Display, and Bundle is delivered originally sealed. An authenticity guarantee is included.
Can I place pre-orders?
A pre-order is a binding reservation of upcoming sets before the official release. You pay immediately and receive the goods punctually on the release day via DHL Express or Standard. Pre-orders are given preferential treatment – even for limited editions.
In which languages are the cards available?
We carry Trading Cards in German (DE), English (EN), Japanese (JP), Korean (KR), and Chinese (ZH). The language is clearly indicated as a language code on each product page.
Do you also offer wholesale or B2B conditions?
Yes. For resellers, tournament organizers, and branches, we offer individual B2B conditions with volume discounts and Net-30 payment terms. Registration via our dealer area.
When are the vending machines open?
DeckDynastie vending machines have location-dependent operating hours (typically 06:00–23:00) and are not continuously available around the clock. The exact opening hours for each location can be found on the vending machine page.
How do I recognize original goods? What does GTIN/EAN mean?
GTIN (Global Trade Item Number, identical to EAN-13) is the globally unique barcode of each product. All items at DeckDynastie carry the official manufacturer GTIN, visible on the product page and structured in JSON-LD. The EAN prefixes 4 = Japan, 6 = China, 8 = Korea identify the country of origin. Authenticity is additionally guaranteed by intact original sealing and sourcing exclusively from authorized distributors.
Is there free shipping above a minimum order value?
Yes, within Germany, delivery is free for orders over 150 €. The rates for all shipping zones can be found on the Shipping page.
What packaging do you use for singles and boxes?
Single cards are shipped in a Penny Sleeve plus Toploader and a padded shipping envelope. Booster Boxes and Displays are shipped with corner protectors and bubble wrap in custom-fit boxes to prevent transport damage.
How do I contact customer service fastest?
The fastest way to contact us is via our contact form or an email to support@deckdynastie.com. Average response time is under 12 hours on business days (Mon–Fri 09:00–18:00). For order inquiries, please have your order number ready.
Are graded cards (PSA, BGS, CGC) offered?
Currently, we do not regularly carry graded cards in our assortment. We are happy to answer individual inquiries for PSA-, BGS-, or CGC-graded Single Cards via the contact form.
Still have questions?
Our support responds within 12 hours on business days. Contact Support
Last updated: 2026-07-29